Total Support of Contact Center

In our contact center, trainers who are former cabin attendants take a leading part, and our complete correspondence quality by operators, who are the contact points between customers and client companies, has satisfied our client companies. We are not just simply taking calls or mails. We offer conversations and mail correspondence which upgrade customer satisfaction by one contact.

Mail Order Entry Center
Ex) Mail Order Entry Center of Food Manufacturer

In one stop service, we offer everything related to mail order, such as fulfillment (order entry by telephone, FAX, and postcard, inquiry responses, secondary responses, information office for complaints and others, handling returns, shipping instructions, and logistics management) and accounting services from credit card accounting, to incoming money management, to refund processing.

Call Center (Inbound)
Ex) Campaign Office

Customer service operations such as campaign service and customer consultation service improve the image of a company consigning to us by our courteous handling and high quality service. Also, we exert efforts in that using our call center as consignment leads to the client company’s cost reduction.

Call Center (Outbound)
Ex) Outbound Call to Acquire New Sales Targets

Our outbound calls have a high rate of acquiring appointments, and we put ourselves in the position of our customers to provide courtesy correspondences in those calls.? Utilizing our original know-how, we contribute to make up the sales of a client company.?

Business Center
Ex) Contest Business Center

We keep in mind that we should offer precise entries and quick feedback in business transactions. Also, we aim to be a BPO provider to reduce a client company’s load by helping categorizing forms or filing.

page top